Customer Service Representative

Job Description

The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services

Job Responsibilities

Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
Asks open-ended, probing questions to determine customer requirements and expectations
Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
Prepares all move-related paperwork and documents on a daily basis
Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
May assist management with scheduling and tracking of movers and drivers in accordance with move requirements
May prepare various reports for management as well as gather research and statistics
May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
May participate in various marketing activities including networking, direct mail and charitable move coordination
Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
All other duties as assigned

Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!

High school diploma or post graduate is preferred.
A minimum of six months to one year of customer service and/or office experience is required
Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
Excellent customer service skills (friendly, courteous and helpful)
Effective listening and communication skills
Good grammar, voice and diction
Good organizational and time management skills
Ability to analyze and solve problems effectively
Accurate; consistent attention to detail
Demonstrated understanding and application of effective selling strategies and techniques
Confidence to initiate customer contact, and comfortable asking for the sale
Strong team player who works productively with a wide range of people and personalities
Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
Basic computer and keyboarding skills
Able to perform basic business math
Able to present a professional image at all times to customers and vendors
Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
Bilingual is a plus

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Calgary, Alberta. The employer at this location is SOKA3D Incorporated.

Calgary

We're Hiring!

3113 5th Ave NE #4
Calgary, AB T2A 6A3

Canada

How to get here

587-579-2636

I’m always seeking out new opportunities to help grow our brand, help others, learn, and sharpen my skill set. The Scholarship Program was the perfect opportunity for me to accomplish these things. It was and continues to be an incredible and invaluable opportunity. It has been more than I expected in many ways, and I have learned a great deal and have been able to help others and build relationships through the program.
Liz F.

The thing that attracted me most to the job was just the team environment, I’ve grown up playing sports my whole life, so when I got there and met everyone, I saw the way they treated the guys, how all the guys were team-based like family, and that was just something that really attracted me and kept me here. I quit my other job to come here because I saw the career growth and advancement that was open to movers and drivers.
Arthur W.

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

Personally, it has helped me come out of my shell. I wasn’t really a big people person, even as a personal trainer, but this job has helped me get out of that shell even more because I’m around different people every day.
Anthony W.

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

Ready to join the Calgary team?

Apply Now